Overview
With over 45 years of experience and a 99.9% client retention rate, ECSI provides
financial services to colleges and universities across the country. It has become
the nation’s largest provider of loan servicing and tax document services.
ECSI employs between 100–120 agents that assist student borrowers who are
repaying their loans, answering questions ranging from account management
issues to loan payment queries. In 2018, ECSI agents handled over 850,000
phone calls and 350,000 chats.
