Interactions 2024 - Las Vegas

Case Studies

CXone ensures exceptional CX for travel insurance company

Overview

Providing exceptional service is the key to survival in the travel insurance industry. In fact, travelers rely heavily on travel insurance for peace of mind and smooth, responsive interactions when they need help with travel plans. See how moving to the unified CXone cloud CX contact center platform ensured this company fulfills—and exceeds—its CX goals.

Case Studies

Global electronics manufacturer embraces digital customer service with NICE CXone

A global electronics manufacturer struggled with its out-of-date, on-premises contact center system, which was a mix of disparate solutions from different vendors. The system was costly to update, required a significant amount of vendor support and couldn’t integrate with its other internal systems.

Testimonials

Wine country gift baskets aims to provide world class customer service

With a mission to build and sell the best value gift baskets in the world, Wine Country Gift Baskets aims to provide world class customer service. The company fulfills that goal by prioritizing its contact center as the lifeblood of its business. Streamlining operations with CXone has enabled the company to reduce costs while continuing to offer its customers the gift of exceptional customer service.