CXone Agent Assist Hub is an easy to use interface that turns complex and lengthy integration projects into a quick activity that does not require sophisticated programming. Whether you want to use NICE Real-time Interaction Guidance, Google Contact Center AI or Voice Biometrics to help your agents provide better CX - CXone Agent Assist Hub is the interface that helps you to make the plan a reality, faster.
NICE Real-Time Interaction Guidance
Most contact center agents receive feedback on their performance after an interaction has already happened – when it’s too late to impact the customer experience. And over-the-shoulder coaching of individual agents does little to move the needle on overall customer experience measures, like CSAT or NPS. What agents need is guidance in the moment that empowers them to make every customer experience the best customer experience possible. That’s what CXone Real-Time Interaction Guidance does, using NICE Enlighten AI—the industry’s first-and-only purpose-built AI that’s pre-trained to understand the intricacies of customer engagement. Drive customer satisfaction with real-time AI on every call by advising agents at point-of-service on critical behaviors scientifically proven to boost customer satisfaction.
Redefining Success: The Impact of Soft Skills and AI on Contact Center Performance
CX leaders need hard data that shows the connection between capable, empathic agents and a stellar customer experience in order to make a strong business case for AI in the contact center.