Listen in as other industry professionals discuss the best practices that helped them overcome real-life CX challenges. Starting with smart self-service and the role it played in improving the experiences of customers and agents alike. Learn how your contact center can become the company and employer of choice by greatly reducing customer churn and agent turnover.
The Inner Circle Guide to Agent Engagement and Empowerment (ContactBabel)
High agent turnover isn’t just a thorn in the sides of contact center leaders—because agents don’t start a job hoping for a poor experience.
The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet meme
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect call center agents to be as digitally fluent as they are—and they want fast resolution through any channel. Agent roles expanded after digital transformation. They don’t just handle break-fix support calls anymore.