Genesys is pushing all its chips onto the Cloud.
For current Genesys legacy customers, moving to Genesys Cloud CX is going to feel like a step backwards. So, it’s a good time to think about what moving to the cloud will mean for your organization.
When it comes to comparing NICE CXone vs. Genesys Cloud CX, we can show you what you’ll gain when you step forward with NICE and how we can make that migration as simple as possible when you’re ready to change directions.
We have a proven track record of moving customers from Genesys to NICE CXone, including dedicated Genesys experts to make it happen.
This means we’re ready today to migrate your robust routing, advanced reporting needs, recording and quality management, workforce management, VOC, and performance management needs.
NICE CXone is the only unified cloud platform addressing the comprehensive needs of consumers, agents, and brands—encompassing the entire CX journey, everywhere, on every channel (even emerging ones). NICE CXone is the only CCaaS platform that can deliver these smart, frictionless experiences everywhere—known as Customer Experience Interactions (CXi).
Thinking holistically with CXi will reap significant CX rewards. NICE CXone Customer Experience Interactions (CXi) Business Consulting can shepherd your organization through digital and customer experience transformation for optimal contact center operations, customer experience, and employee engagement.
As DSW grew, they found their Genesys contact center solutions were holding them back. They needed a more robust solution for their contact center that could scale with their growth.
Goodwill’s move to NICE CXone has provided agility, flexibility, and functionality for new business opportunities.
Vera Bradley’s NICE CXone experiences have transformed their CX—like “going from black and white into color.”
