Partner with the True CCaaS Platform
CXone works right out of the box and will integrate seamlessly with many third-party applications. Amazon Connect provides diverse services for contact centers, but they are piecemeal—and not designed specifically for contact centers. Take a little of this, and a little of that, and then you need to add in a lot of your developer’s time. Not to mention bolster your partnership with your systems integrator for their support.
CXone is fully customizable with flexible pricing options based on your specific needs, with one clear monthly fee. Amazon Connect charges in small time and interaction increments, making it impossible to estimate a total monthly charge. Plus, each added service requires more development resources, additional AWS products, third-party applications, and their support—adding up to a big bill.
With CXone, you get a customized suiteform, built for CX, with transparent pricing and full support. Forgo the DIY approach and go with the CCaaS leaders who will be true partners at every step.