Nexidia Interaction Analytics

Perfecting Customer Experience

Get in Touch

SOLUTIONS

Perfecting Customer Experience

Please select a business area

Nexidia Analytics

The most powerful omnichannel interactions solution available. Turn your customer interactions into valuable insights, and transform your contact center operations, your customers’ experiences, and your organization as a whole.

Know Your Customers with Omnichannel Interaction Analytics

Every interaction your customer has with your contact center has the potential to drive organizational change – to create better customer experiences, increase loyalty, lower costs, improve sales effectiveness, improve agent behavioral and regulatory compliance, and more.

Nexidia Analytics provides the tools and experience to uncover insights that drive our Fortune 100 customers to compete successfully among the best in class. Join the customer experience revolution today.

What They Say

“What really struck me is that from day one, we were already digging in and getting insights from the data.”

Find out how Nimble Group uses Nexidia Analytics to uncover insights, influence positive change across the organization, and quantify not only the possible outcomes but also the actual results.

Watch the Video

Forrester ® Research Names NICE Nexidia a Leader in AI-Fueled Speech Analytics

NICE Nexidia has been recognized as a Leader by Forrester Research in its 'The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018' report.

Read the Report

Our Experience, Your Success

Nexidia has nearly 20 years of enterprise-level expertise in many vertical markets, serving a large number of Fortune 100 customers. This vast experience is used time and again to guide clients to success, year after year. Whether it be Communications, Financial Services, Healthcare, Collections, Travel, Technology, Legal, Government, the Contact Center itself, or somewhere in between, we can offer our experience and insights for the best deployment and continued outcome for your business.

Get our customer’s story

E-book

5 Real-World Examples of Analytics Driven Quality Management

Learn how other contact centers successfully aligned their processes using analytics.

Brochure

Nexidia Analytics Portfolio Solution Brief

Analytics isn’t something you buy – it’s something you do. Learn how to leverage analytics to reach beyond your competition and achieve customer success.

E-book

8 Ways to Make Analytics Your Nature

Analytics isn’t something you buy – it’s something you do. Learn how to leverage analytics to reach customer success.

Know Your Customers with Omnichannel Interaction Analytics

What They Say

Forrester ® Research Names NICE Nexidia a Leader in AI-Fueled Speech Analytics​​​

NICE Nexidia has been recognized as a Leader by Forrester Research in its 'The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018' report.​

Our Experience, Your Success

Forrester ® Research Names NICE Nexidia a Leader in AI-Fueled Speech Analytics

NICE Nexidia has been recognized as a Leader by Forrester Research in its 'The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018' report.