Know Your Customers with Omnichannel Interaction Analytics

Every interaction your customer has with your contact center has the potential to drive organizational change – to create better customer experiences, increase loyalty, lower costs, improve sales effectiveness, improve agent behavioral and regulatory compliance, and more.

Nexidia Analytics provides the tools and experience to uncover insights that drive our Fortune 100 customers to compete successfully among the best in class. Join the customer experience revolution today. ​

What They Say

“What rea​lly struck me is that from day one, we were already digging in and getting insights from the data.”

Find out how Nimble Group uses Nexidia Analytics to uncover insights, influence positive change across the organization, and quantify not only the possible outcomes but also the actual results.

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Our Experience, Your Success

Nexidia has nearly 20 years of enterprise-level expertise in many vertical markets, serving a large number of Fortune 100 customers. This vast experience is used time and again to guide clients to success, year after year. Whether it be Communications, Financial Services, Healthcare, Collections, Travel, Technology, Legal, Government, the Contact Center itself, or somewhere in between, we can offer our experience and insights for the best deployment and continued outcome for your business.

Get our customer’s story       
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Customer Success
TransUnion
“Nexidia Analytics provides powerful insights … in customer sentiment and agent performance reporting.”
Brochure
Nexidia Analytics Portfolio Solution Brief
Analytics isn’t something you buy – it’s something you do. Learn how to leverage analytics to reach beyond your competition and achieve customer success.
Customer Success
Own Your Own Back Yard
How TASC used their data to improve customer experience with Nexidia Analytics.
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