Datasheet

CXone Mpower Interaction Analytics

Overview

Are you concerned that your customers’ experiences vary greatly from moment to moment, but don’t have the data to prove it? Eliminate CX blind spots with CXone Mpower Interaction Analytics.

Get a complete picture of what’s going on during customer conversations. Make smarter decisions by automatically analyzing 100% of your interaction data using AI/Gen AI—all out-of-the-box.