Awards

As an innovator in digital transformation, NiCE and its scalable cloud-native platform has led the industry with its customer experience applications.

Excellence in Customer Advocacy (Global) NiCE Shine, and Best Analyst Relations Program (Global) NiCE; and Innovative PR Strategy.

Two NiCE solutions receiving awards were Enlighten AutoSummary and Enlighten XO + AutoFlow. The CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NiCE a top provider in the market. Discover why NiCE was selected and see how we are helping businesses achieve remarkable results for customer experience.

TELUS (Field Service) and NiCE ContactEngine – TELUS (Field Service): An outbound, pro-active service for the Canadian communications and information technology firm, handing 2-3 million calls with over 15 million customers, resolving 95% of conversations without human intervention. (with NiCE ContactEngine)

The award acknowledges NiCE’s digital transformation leadership across four major regions, including North America, Asia Pacific, Europe and Latin America.

NiCE Enlighten AI for CSAT empowers agents to positively impact their customer satisfaction outcome, highlighting the behaviors needed for achieving their goals with real-time guidance.

The Pandemic Tech Innovation Awards recognize hardware, software, devices/peripherals, applications and services that help society and business function effectively in the face of challenges caused by pandemics.

Digital Transformation Project of the Year Honors From Digital Revolution Awards honors NiCE Conversational AI for its utilization of cloud products and services to deliver a highly effective digital transformation for its customers.

Enlighten AI for Vulnerable Customers is a comprehensive AI solution that interprets consumer behavior and accurately identifies vulnerable customers to comply with FCA regulations.

Powered by purpose-built AI, NiCE Enlighten XO delivers customer experience excellence, honored for its ability to drive superior contact center and CX performance.

Recognized for its investment in innovation and leadership in Contact Center as a Service (CCaaS), NiCE won the new Innovation Tech of the Year category of the 2023 Modern Consumer Award for Excellence in Customer Service, for being the company that most opened up possibilities for offering innovative technologies to Brazilian companies.

NiCE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the ninth consecutive year for its CXone cloud platform.

NiCE named as a top five finalist across three major categories honoring the Best CRM Software, Solutions, and Innovators across the contact center industry. These three awards categories include Best Contact Center Infrastructure, Best Contact Center Interaction Analytics, and Best Workforce Engagement Management (WEM).

NICE/NiCE Actimize ranked #23 in this prestigious list of those firms who serve the financial services industry.

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of 2023 Customer Experience Innovation Awards, presented by TMC’s CUSTOMER magazine.

Ventana Research today announced the winners of the 16th Annual Digital Leadership Awards. The prestigious Awards recognize individuals and companies that have embraced the use of technology to help them lead their businesses and optimize readiness across their people, processes, information, and technology to grow their impact and industry potential.

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2023 CUSTOMER CCaaS Product of the Year Awards, presented by CUSTOMER magazine.

TMC, a global, integrated media company helping clients build communities in print, in person, and online, announced today the winners of the 2023 Future of Work Agent Experience Award, presented by TMC.