New report details the latest rankings of the top providers.

The results are in! NICE is named a leader in The Forrester Wave™: Contact Center As A Service, Q1 2023 report evaluating top provider's current offering, strategy, and market presence.

We believe this highlights our:

  • Relentless focus and experience with AI for customer experience
  • Key investments in leading digital and self-service interactions
  • Unique breadth of cloud-native services on a single platform

NICE received among the highest scores in “performance,” “product vision,” and “innovation roadmap” criteria.

Read the report for valuable insights, including:

  • Advice on moving to the cloud
  • Guidance on evaluating current CX systems
  • Information on how to leverage the latest cloud technologies to improve CX and reduce costs