Read Gartner® Magic Quadrant for CCaaS 2023

NICE* has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the 9th consecutive year and is positioned furthest for Completeness of Vision. We believe this reflects the completeness of CXone as well as our expertise in Digital and AI.

Get your complimentary copy of the 2023 Gartner Magic Quadrant report where we believe you will learn more about:

  1. Independent view of the Gartner evaluation of the CCaaS market
  2. The strengths and cautions of recognized vendors
  3. Recommendations on making purchase decisions

Review the Gartner report. Get the details you need to confidently move to the cloud with a leader.

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth. August 7, 2023. GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*NICE was recognized as inContact in the 2015 and 2016 Magic Quadrant reports for CCaaS, North America. It was recognized as NICE inContact in the same report from 2017 until 2019. The report name was updated to Magic Quadrant for CCaaS starting 2020.