Find the Right CXone Package for You

Our flexible packages allow you to customize NICE CXone pricing to your unique business needs. Get everything you need to delight customers and scale operations with our all-in-one CCaaS platform.



Digital Agent

$71 / month*

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Digital first package supports 30+ digital channels

  • Common data sets and models​
  • Unified administration and user interface​
  • Digital Agent routing for 30+ channels​
  • Dedicated agent and supervisor workspace​
  • Prebuilt data visualization dashboard and reports​
  • Digital recording and storage

Voice Agent

$94 / month*

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Support voice calls for live agents and self-service

  • CXone multi-tenant cloud, open platform, common data sets and models​
  • Unified administration and user interface​
  • Universal queue with concurrent interaction handling​
  • Dedicated agent and supervisor workspace​
  • Self-Service via voice IVR with no-code configuration​
  • Prebuilt and customizable cross-domain dashboards and reports
  • Voice recording and storage

Omnichannel Agent

$110 / month*

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Get true omnichannel with blended digital and voice

  • Omnichannel blended routing for digital and voice​
  • Universal queue with concurrent interaction handling​
  • Voice and digital capture, storage, search and playback​
  • Dedicated agent and supervisor workspace​
  • Voice and digital prebuilt data visualization dashboards and reports​

Orchestration, Optimization and Analytics

Essential Suite

$135 / month*

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Empower agents with Quality Management

  • Includes Omnichannel Agent package, plus: ​
  • Screen recording for agent desktop for both voice and digital interactions​
  • Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment. ​
  • Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents​
  • Prebuilt and customizable cross-domain dashboards and reports​

Core Suite

$169 / month*

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Optimize efficiency and engagement with WFM and Performance reporting

  • Includes Essential Suite, plus: ​
  • Omnichannel AI forecasting and scheduling​
  • Agent mobile scheduling app with auto approvals​
  • Adherence and time utilization insights​
  • Enhanced performance visualization and insights​
  • 360 view of the agent KPIs, metrics and trends

Complete Suite

$209 / month*

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Improve CX with the complete suite including Analytics & VOC

  • Includes Core suite, plus: ​
  • Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions​
  • Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics​
  • Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting​
  • Contextual and conversational customer feedback​
  • Capture Voice of the Customer as part of IVR and quality workflows

*Prices listed as per-agent per-month.

CXone Mpower
The Ultimate CX AI Offering

Augment, Automate, and Optimize

Accelerate innovation with the full convergence power of the industry-leading CXone platform and Enlighten, the smartest AI purpose-built for CX.

CXone Mpower

$249 / month*

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Our Complete Suite with Every Enlighten Solution

  • Enlighten Copilot augments employees with real-time recommendations, contextual knowledge, and auto-summarization.​
  • Enlighten Autopilot automates interactions with trusted company knowledge and conversational flows trained on your top agents.​
  • Enlighten for CSAT improves sentiment before, during, and after every interaction with AI Routing, AI-driven behavioral insights, automated quality, and more!​
  • Enlighten Copilot and Autopilot are $0.25 per session, which includes unlimited conversations within 24 hours.​

Add-on to your package with our selection of a-la-carte services.

CXone Expert

Your customer's journey begins with a search. Meet them there and ensure they receive the right content, wherever they are.

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CXone Guide

Remove friction along your customer's digital journey by proactively delivering the right guidance at the right time.

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Enlighten Autopilot

Create customized self - service with trusted company knowledge to align every response with brand and business goals.

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Enlighten Copilot

Empower agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.

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Proactive Dialer

Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience.

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Enlighten Al Routing

Optimize call routing with Al that pulls from all available data to perfect connections and improve business results.

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Achieve it all with NICE.
Learn more about our feature-rich packages.

CXone Mpower

Complete Suite plus:

Every Enlighten Solution

Purpose-built AI for CX that drives business results

  • Virtual Agent for digital and voice
  • Real-time Agent Assistance
  • AI-powered insights and automation

All of Our Latest AI Innovations

Inject contextual insights across
the customer journey

  • Continuous CX memory
  • Contextual insights
  • 360-degree customer views
  • Adaptive personalization

Complete Suite

Core Suite plus:

Interaction Analytics

Omnichannel AI and analytics on every interaction

  • Identify trends and root causes
  • Analyze CSAT with AI sentiment analysis
  • Pre-built categories, BI dashboards & reports

Feedback Management

VoC embedded natively in IVR and quality workflows

  • Hassle-free IVR integration & call recordings
  • CSAT score in QM & PM
  • Feedback from any voice or digital channel

Core Suite

Essential Suite plus:

Workforce Management

Patented omnichannel forecasting, free mobile app and schedule automation

  • Patented forecasting & schedule simulation
  • Mobile app & auto approval - no extra cost
  • Adherence and Time Utilization insights

Performance Management

Tighter WEM integration and Omnichannel near real-time insights

  • Near real-time ACD & Digital platform dashboards
  • Wallboards
  • WEM OOTB integrations (QM, WFM, Feedback Management and more)

Essential Suite

Omnichannel Agent Package plus:


Omnichannel capture, search and playback

  • Omnichannel free text search
  • Screen capture for voice & digital
  • Elevation and omni session playback

Quality Management

End to end QM flows: evaluations, coaching and self-assessment, calibrations and appeals

  • Rich evaluation form design options
  • Automated sampling and interaction distribution
  • Offline interactions evaluation
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