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I have always been proud of the customer service mindset here at NICE CXone, we believe that we don't just earn the business of our customers once, but that we earn their business every month as our customers are satisfied with the service and continue to subscribe to our SaaS business model. Recently, an article...

I recently read a report from Gartner titled "User Survey Analysis: Software as a Service, Enterprise Application Markets, Worldwide, 2008" that had some interesting results regarding the adoption of SaaS products in enterprises. The bottom line: first, enterprises love SaaS. Second, there is still plenty of room for SaaS to grow in the enterprise space....

The economy today is crazy. It is hard to predict anything…and for good reason. It is apparent, based on unemployment levels, that businesses are being cautious and are carefully using the capital they have on hand. However, companies still need to conduct business so that our economy has momentum to come back. Business systems that are delivered...

On January 6, 2009, salesforce.com suffered a 40 minute outage that was determined to be caused by a hardware failure. The automatic failover apparently didn't work, but the salesforce.com technical staff performed a manual failover and things were back up and running quickly. It is unfortunate that outage like this happen. But they are inevitable. SaaS providers like...

Recently, I have been impressed by the number of clippings I have seen that extol the virtues of SaaS. Obviously, I am a big believer in the benefits of SaaS and how it can reshape the way companies deploy value added software and applications. So, it is nice to get reinforcement from the likes of...