Figuring out customer experience (CX) and integrating artificial intelligence (AI) can feel like an explorer charting unknown territories.
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As a working mother, I often find myself wishing for an extra pair of hands to manage the chaos of daily life. The feeling of being stretched thin isn’t unique to me, or to parenthood – it’s a sentiment that resonates deeply in our modern era, in which we’re trying to live up to the expectation—ours and society’s—of having it all and doing it all, personally and professionally.
According to good ol’ Charlie Brown, “happiness is a warm puppy.” Thousands of cute YouTube and TikTok videos tend to support that notion. Yet, while cuddling an adorable little pup may fill many people with joy, believe it or not, it doesn’t always work for everyone.
The NCAA Women’s March Madness tournament had everyone on the edge of their seats. Phenomenal players like Caitlin Clark drew crowds and high TV ratings alike by providing the ultimate experience for spectators and fans (myself included).
In London, Beijing, and New Delhi, the subway cars greet passengers with the same cautionary message—mind the gap.
2024 is the year of AI, and NiCE is leading the way with new capabilities using its purpose-built AI, Enlighten.