
Author
Heather Hughes

About Heather Hughes
Blogs by this author

AI-powered sentiment in action: Creating happier agents, happier customers at PayPal and T-Mobile
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Artificial intelligence as MVP: Shoot for 3 practical ways to score CX points
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Customer loyalty under siege: How to use VOC to turn negatives into a force for good
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How customer feedback helps government agencies deliver better service
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Listen to your customers to earn their trust and improve loyalty The importance of VOC within the contact center
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