Customer experience leaders everywhere are racing to harness AI to deliver faster, smarter, and more personalized interactions.
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Transforming customer experiences
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Agentic AI is reshaping customer experience faster than any innovation before. Unlike scripted bots or static automation, agentic AI understands context, makes decisions, and takes action, and does it all in real time.
Fall retail season is in full force – in case you haven’t already noticed everything is infused with pumpkin spice these days.
Customer experience won’t be won in the contact center alone. Often, it will be won – or lost – in the back office.
As we celebrate Customer Service Appreciation Week, one thing is clear: technology can enhance the work, but it’s people who give it meaning.
Without question, there are impactful AI tools emerging in 2025 to help organizations achieve their goal of an elevated customer experience.
We expect deliveries in a day, playlists curated instantly, and service that never quits. Convenience is no longer a differentiator, it’s the baseline.
