
5 Surefire Signs You Should Review Your IVR System
IVR system, just like on everything else. It is good practice for any contact center and IVR, regardless of whether it’s simple or complex, DTMF or ASR, front-end data collection or full AI-driven self-service, to conduct regular reviews. However, customer needs or business requirements may not wait for your next scheduled review.Here’s five guaranteed signs that should make you take the time to review your IVR system sooner rather than later:
Time takes its toll on your