CXone Mpower Wins 2025 CUSTOMER Product of the Year! Here’s Why It Matters (and What to Do Next)

We’re celebrating another exciting milestone at NICE — and this one’s all about innovation that delivers real impact for our customers.

TMC’s Customer Magazine has just named NICE CXone Mpower a winner of the 2025 CUSTOMER Products of the Year Award. That’s right — our AI platform was chosen for pushing the boundaries of what’s possible in customer experience (CX). And we couldn’t be prouder.

Better still, this is the third win that TMC has awarded us for our product innovation this year. Check out our other wins for excellence in AI-driven workforce augmentation here and here.

Innovation That Speaks for Itself

Now in its 27th year, the CUSTOMER Products of the Year Award recognizes the most forward-thinking, transformative technologies shaping customer service. These are solutions that don’t just promise better CX — they prove it through measurable results.

“On behalf of TMC and CUSTOMER magazine, I extend heartfelt congratulations to all of the 2025 Product of the Year Award winners,” said Rich Tehrani, CEO of TMC. “Year after year, I’m inspired by the commitment these companies show to enhancing the customer journey while delivering strong value and ROI for the businesses they serve.”

Why CXone Mpower Stood Out

The message from today’s enterprises is clear: they need a unified customer service platform that can handle it all — from digital self-service to human connection to AI-driven automation. That’s where CXone Mpower shines.

By bringing humans and AI agents together on a single, cloud-native AI platform, CXone Mpower is changing the game. It’s enabling brands to orchestrate customer service experiences more intelligently, boost productivity, and unlock entirely new levels of efficiency. Whether it's self-service, agent-assisted, or behind-the-scenes workflows — CXone Mpower makes CX seamless.

This award recognizes more than just a product. It celebrates a platform that empowers organizations to exceed customer expectations, accelerate innovation and, most importantly, deliver real ROI.

So, What’s Next?

If you’re exploring ways to future-proof your customer service strategy, don’t wait on innovation — lead it. See CXone Mpower in action here: https://www.nice.com/cxone-mpower