Unleashing the Power of AI: From Self-Service Challenges to CX Triumphs


In today's fast-paced world, customers demand seamless, personalized service around the clock. Despite businesses investing in self-service solutions, a significant number of customers remain dissatisfied. Join Beth Schultz, VP of Research and Principal Analyst at Metrigy, as she unravels the challenges of self-service and offers research-backed insights on how to overcome them.

Discover how cutting-edge technologies like purpose-built AI for CX and ChatGPT can catapult your organization from self-service struggles to triumphant experiences. Gain valuable knowledge on leveraging conversational data to create a virtuous cycle, empowering self-service to handle complex customer requests and boosting digital resolutions. After all, the quality of AI depends on the data it learns from.

Join us for an engaging discussion on:

  • Unlocking the potential of AI solutions for self-service
  • Harnessing the power of conversational data for AI technologies
  • Integrating conversational data into self-service using NICE Enlighten XO
  • Solving self-service challenges with the winning combination of AI for CX and GPT
  • Embracing automation to build intelligent self-service solutions

Don't miss this opportunity to revolutionize your customer experience strategy and drive unparalleled satisfaction through AI-driven self-service interactions.