Case Studies

Travel Insurance Company Raises the Bar on Customer Service with CXone


No one wants to experience an emergency when they’re traveling. To promote peace of mind, an industry-leading travel insurance company specializes in protecting travelers from financial losses and covering medical expenses abroad. The company’s busy contact center is their central communication hub: Over 80 agents service nearly 675,000 interactions annually. Agents are divided into two teams: client services which helps customers buy policies, and claims which evaluates and pays out travel claims.