Overview
No one wants to experience an emergency when they’re traveling. To
promote peace of mind, an industry-leading travel insurance company
specializes in protecting travelers from financial losses and covering medical
expenses abroad.
The company’s busy contact center is their central communication hub: Over
80 agents service nearly 675,000 interactions annually. Agents are divided
into two teams: client services which helps customers buy policies, and
claims which evaluates and pays out travel claims.
