White Paper
White Paper
Which is better for workforce engagement management—a best of breed solution or a unified platform? This DMG report puts the question to rest, describing the main benefits to enterprises that use a unified platform to improve their customer experiences (CX), employee experiences (EX), and operational efficiencies. View workflows in graphics to understand the interplay of applications in realizing common use cases. A well-orchestrated suite of solutions give contact centers the tools they need to collect and analyze customer interactions while delivering actionable insights to motivated agents.
See the workflows for these objectives: