The Full Circle of Performance Management: Successful Agents Yield Happy Customers


Employee experience is one of the leading Business Indicators in 2022 which, combined with the pressing need to move from attrition to retention, makes Performance Management a business-critical solution for every organization's toolbox. In this webinar, learn to:

  • REVEAL and pinpoint the insights that will take your contact center's performance to the next level. Holistically aggregate performance indicators from a variety of data sources to align and measure KPIs at all levels of the organization.
  • IMPROVE performance with targeted and personalized coaching sessions which are derived from data driven insights. Empower your supervisors to proactively coach, and enhance their coaching methods.
  • ENGAGE, motivative and assist your people towards achieving success with gamification.