Digital CX Week 2022: Taking the Next Step


In this final wrap-up session and Q&A, NICE’s Global Head of Digital Strategy, Kevin Lee, answers thoughtful audience questions like how to get started with digital if you feel your company is technologically behind, and how businesses pursuing a digital-first strategy can accommodate customers who prefer voice over digital channels. He helps audience members connect the dots between the insights of the previous sessions and what they can do next.