NICE CXone Interaction Channels
Case Studies
Case Studies
Siemens Digital Industries Software struggled to generate pipeline opportunities for global sales teams. Its previous system didn’t support multiple channels and incoming calls often went to a secretary rather than an agent who could help.
With CXone, Siemens Digital Industries Software now offers its customers a choice of channels including voice, email and chat. Training time fell by 80% with standardized processes using CXone across all offices. And best of all, pipeline opportunities grew by 500% in the first quarter since CXone was introduced.