Siemens Digital Industries Software struggled to generate pipeline opportunities for global sales teams. Its previous system didn’t support multiple channels and incoming calls often went to a secretary rather than an agent who could help.
With CXone, Siemens Digital Industries Software now offers its customers a choice of channels including voice, email and chat. Training time fell by 80% with standardized processes using CXone across all offices. And best of all, pipeline opportunities grew by 500% in the first quarter since CXone was introduced.
NICE CXone Interaction Channels
NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.