Digital transformation is all about showing measurable outcomes by using technology to improve contact center efficiency. As part of the customer experience, consumer payments across voice and digital channels play a critical role in ensuring customer confidence and improving the overall experience.
Whether you are working to deflect more traffic to chatbots and IVR or looking to optimize voice and digital payment channels, you will learn how compliant, streamlined payment processes can boost customer conversion rates, reduce average handling time (AHT), and improve first call resolution (FCR) – all while delivering measurable ROI.
