Case Studies

Ritter Communications Uses NICE Feedback Management to Align Company Approach toward Customer Experience


Ritter Communications is a regional telecommunications provider in the mid-south United States that offers business, residential, and wholesale internet, phone, video, and cloud services. The company was founded in 1906 and is focused on investing in the communities it serves. Prior to 2015, Ritter had acquired two other regional telecom companies and was working on integrating all three into a unified Ritter. Merging the acquired companies into one Ritter revealed that a modern customer experience platform, particularly one that could track and analyze the voice of the customer, was needed to keep the company moving forward.