For renters, finding the perfect place to call home can be a challenge. And in
today’s economic environment, leasing consultants and property managers
wear many hats. It can be difficult to handle the quantity of inquiries.
RentPath’s Live Response Solution operates 24/7/365 as a virtual leasing
center to complement apartment communities’ busy onsite rental teams.
RentPath’s agents answer inquiries by phone, chat, SMS and email from
prospective renters about community features and to schedule appointments
to tour the properties.
Call volumes fluctuate seasonally and are highest in the summer months when
more people move. Throughout the year, Live Response Solutions handles
more than 100,000 transactions per month.
RentPath also offers 24/7 emergency maintenance phone support and
triage for apartment communities should critical issues occur—like plumbing
leaks—that require immediate maintenance attention.