Case Studies

RentPath Improves Contact Center Efficiencies and Uncovers Strategic Insights with NICE CXone


For renters, finding the perfect place to call home can be a challenge. And in today’s economic environment, leasing consultants and property managers wear many hats. It can be difficult to handle the quantity of inquiries. RentPath’s Live Response Solution operates 24/7/365 as a virtual leasing center to complement apartment communities’ busy onsite rental teams. RentPath’s agents answer inquiries by phone, chat, SMS and email from prospective renters about community features and to schedule appointments to tour the properties. Call volumes fluctuate seasonally and are highest in the summer months when more people move. Throughout the year, Live Response Solutions handles more than 100,000 transactions per month. RentPath also offers 24/7 emergency maintenance phone support and triage for apartment communities should critical issues occur—like plumbing leaks—that require immediate maintenance attention.