Interactions 2024 - Las Vegas

Case Studies

Quality Automation and Advanced Analytics Spark Improved Interactions

Overview

Teleperformance crafted its own interaction management system called TP Interact to streamline its analytics capabilities, improve customer experience (CX), and optimize operational processes while delivering more comprehensive solutions to its customers. With NICE Interaction Analytics as the foundation as well as NICE Quality Management and support from NICE Value Realization Services (VRS), Teleperformance automated manual processes, reduced operational bottlenecks, and achieved its desired outcomes in rapid time.