Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Regulators rely on complaints to gauge how well an organization is fulfilling its obligation to customers. For organizations, the risk goes far beyond regulatory compliance, fines and reputational damage from any negative publicity that results. An automated complaint management program powered by Artificial Intelligence will mitigate these risks.
Download our latest ebook,”Proactive Strategies for Using AI to Manage Consumer Complaints,” and learn how Enlighten AI for Complaint Management provides a comprehensive, holistic approach to consumer complaints:
- Identify and classify complaints accurately and consistently
- Automate the remediation process to immediately address high-risk complaints
- Prevent future complaints by understanding the drivers that negatively impact the business
- Turn customer complaints into an opportunity to strengthen CX