Proactive CX Isn't About Inbound Call Reduction

Overview

To date, the focus of most companies has been on improving the handling of customer queries as they come in, be it through chatbots, self-service, or call centers. However, oftentimes it is the customers who don’t call—the silent sufferers, or those that simply don’t have the time to get in touch—that are costing your business dearly.

In this webinar you will learn: