Interactions 2024 - Las Vegas

Webinars

Overcoming common obstacles to digital transformation

Overview

Learn how to recognize – and avoid – the common pitfalls that today’s contact centers fall prey to. You’ll also discover what’s standing between your contact center and a successful transition to a digitally transformed organization.

Get digital-first tips from industry experts on how to:

  • Deal with an increasing number of channels
  • Manage a disparate workforce
  • Select the right tools and data
  • Handle more discerning customers