Patients today want healthcare encounters to mirror the experiences they have in other sectors, like retail or e-commerce. They’re looking for and expect ease, convenience, and consistency. Yet, hospitals and health systems often find it difficult to meet these rising patient expectations.
During a Becker’s Hospital Review webinar sponsored by NICE Systems, four patient experience experts discussed how healthcare organizations can improve and optimize the patient experience with a unified patient interaction strategy.
Their insights are included in this new report, which explores:
Why unifying patient interactions is crucial for improving experiences
Methods for balancing digital and personal patient interactions
Overcoming the biggest hurdles in exceeding patient expectations
How to identify and fix gaps in patient experiences
Best ways to collaborate across healthcare departments
