Open Network Exchange Video Testimonial - Implementing CXone


Open Network Exchange (ONE) signed with a major cruise line to deliver profit-enhancing transformational services. This relationship quickly expanded to a handover of all CCaaS management, which ONE quickly rebuilt on the CXone platform. With new processes and infrastructure, CXone and ONE delivered a huge lift in reliability and usability that addressed long-standing problems of friction and inefficiency between the cruise line and its consumers.