Overview
NiCE Automation Finder is an AI infused, home grown NiCE innovation, designed to accurately pinpoint specific business processes that are ripe for automation. It is a scientifically driven approach rooted in accurate data analytics and embedded AI. Automation Finder works with real and relevant employee desktop data that matters, by capturing and tracking their day to day tasks and desktop activities. It identifies process sequences and variations, performed by employees, with the biggest ROI potential based on several parameters, such as: frequency, process handle time and manual action types. It leverages intelligent cognitive technologies such as: Desktop Analytics and Unsupervised Machine Learning.
