Most businesses manage customer service interactions beginning with agent-assisted channels like voice, but when people need help, their first step isn’t typically an agent. Your customers, patients, and constituents prefer to resolve their issues on their own before reaching out for help. How do you help customers if you’re unaware they need help? Knowledge base software helps you proactively support the invisible masses before they reach out to you. Watch now to learn more about how NICE CXone Expert knowledge management can help satisfy customers and improve your customer loyalty.
Get the rundown on knowledge management with Knowledge Rocks
Instant gratification means getting what you need when you need it. For customers needing support, that means proactively providing answers to their issues—24/7, on the channels they prefer. No spinning wheels, no long wait times, no third-party how-tos on YouTube.
CXone Expert knowledge management
Great experiences begin with knowledge. CXone Expert knowledge management makes sure that your customers and agents get that knowledge in the form of the information, answers, and support they need wherever they are along in their journey.