NICE CXone Expert: Knowledge Management for Customer Self-Service

Customer self-service isn’t only beneficial to your business, customers prefer it. When they need something, the first step they take isn’t necessarily reaching out to one of your agents. They’re more likely to search the web, your website or mobile app first. Effective KCS for customer self-service can improve NPS and customer satisfaction (CSAT) and reduce customer effort scores (CES). Watch now to learn more about how NICE CXone Expert content management supports self customer service.