When disaster strikes, the contact center becomes an even more integral part of a business’ operations. In the wake of major disruptions there are often long-term consequences as a result of being offline or delivering a less than satisfactory customer experience, including lost revenue. NICE CXone provides enterprise level failover and redundancy capabilities to keep your business going, along with scalability features to allow quick response to any situation.
Contact center disaster recovery (PDF)
Understand the challenges of implementing and managing a disaster recovery program for your contact center.