NiCE CXone Bot Builder

Overview

CXone Bot Builder is an easier way to create omnichannel Conversational AI bots that understand context, find answers, and deliver the best possible automated experience. Bot Builder takes the cost and complexity out of adopting digital self-service -- users can rapidly build, test, and maintain conversational AI bots for faster self-service and better CX on digital and social channels -- no coding required. Customers never have to start over with Bot Builders continuous contact flow, including seamless full-context elevation from bot to agent.