Case Studies

NextGear Capital Reaps Outstanding Efficiency Gains with NICE CXoneResource


NextGear Capital’s business revolves around cars—specifically, providing flex - ible lines of credit for auto dealers to buy used vehicles. Over 20,000 dealers depend on NextGear’s financial support so they can stock their lots with the inventory consumers want. NextGear Capital has grown quickly and is now the largest comprehensive provider of automotive lending products in the United States. 50 call center representatives, a mix of office and home-based agents, are based in Carmel, Indiana and field around 55,000 inbound calls monthly. NextGear also utilizes an additional 15 offshore agents in Barbados to help with late hour calls or spikes in volumes