Overview
Focus your business decisions where they are needed most, with immediately quantifiable insights into your contact center interactions.
AI-enabled AutoDiscovery uses unsupervised machine learning to surface unknowns in your interactions data, making it possible to focus deeper analysis on priority topics with no lost time on guesswork. AutoDiscovery includes three advanced capabilities to boost your Nexidia Analytics program: Automatic Categorization, Anomaly Detection, and Query Coverage Analysis.