Mattress Firm was “rising and shining” every day: Explosive growth had propelled it to the leadership position in the $29 billion bedding industry. But its contact centers were hitting the snooze button: Outdated technology was preventing them from providing the exceptional experience its customers expected. But Mattress Firm’s partnership with NICE—and moving to the CXone cloud-based integrated platform and products—changed all that. In fact, it was the dawn of a new day for Mattress Firm, its contact centers and especially, its customers. Efficiency is up, complaints are down, and now the sky’s the limit for customer satisfaction!
Delivering Frictionless Experiences for the Contact Center and Beyond
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center—and beyond.