Overview
A marketing services company started as a family-owned database
management company 30 years ago and has evolved into a multichannel
marketing provider. Today, it provides marketing campaign development,
printing, mailing, fulfillment, data management and contact center solutions
to some of the country’s largest non-profit, for-profit and government
organizations.
Before COVID-19, the company’s Virginia contact center was staffed by
20–25 agents. During the pandemic, the agents were transitioned to working
from home.
Agents handle basic customer service needs including updating mailing
addresses and emails. They also accept donations and take orders for
merchandise, such as books and T-shirts, on behalf of their clients.
