Case Studies

International hearing health care company standardizes its global contact centers on the cloud with CXone


A global leader in hearing health care operates more than 10,000 clinics in 29 countries, serving more than 5 million customers around the world. Most of the company’s worldwide contact centers are outsourced, with the exception of three company-owned sites in Australia, New Zealand and the U.S. The agents make outbound calls to potential customers, with the goal of booking appointments at the company’s retail stores for hearing-related assessments and services.