Overview
Drastically increase productivity and analysis accuracy and coverage by replacing manual analytic query building with Interaction Analytics Topic AI Editor. It automatically classifies and quantifies interactions intents, events, and outcomes into a three-level hierarchy of categories, topics, subtopics.
Leveraging Gen AI combined with pre-built industry specific intent and activity models derived from 30 years of labeled CX datasets, Topic AI Editor ensures a fast analysis, saving valuable time. It is easy to customize data fields to best fit your organizational processes and terminology. Out-of-the-box dashboards correlate intents with other key metrics for deeper analysis and better decision-making.
The benefits are:
- Improved accuracy in category identification – capture all the different ways to describe something
- Increased coverage in identifying contact drivers – analyze all data more efficiently
- Improved business agility and the ability to act on CX initiatives – take immediate action on results
- Increased efficiencies to optimize costs – automate more analysis.
