Overview
Consumers want instant gratification—over 80% expect an immediate response to customer service inquiries. They also want personalized service—83% are more likely to do business with a company they connect with emotionally.
Discover how to empower contact center agents to deliver instant gratification in all interactions with positive, personalized micro-moments by:
- Determining the right tools, training and feedback needed to improve each agent’s ability to help customers
- Measuring results efficiently and providing guidance in real-time based on AI-powered analytics
- Ensuring knowledge management bases are optimal
- Making the escalation from self-service to live agents seamless
- Identifying the technology integrations vital to success
White Papers
Get the rundown on knowledge management with Knowledge Rocks
Instant gratification means getting what you need when you need it. For customers needing support, that means proactively providing answers to their issues—24/7, on the channels they prefer. No spinning wheels, no long wait times, no third-party how-tos on YouTube.
