Instant gratification: Micro-moments boost customer loyalty


Consumers want instant gratification—over 80% expect an immediate response to customer service inquiries. They also want personalized service—83% are more likely to do business with a company they connect with emotionally.

Discover how to empower contact center agents to deliver instant gratification in all interactions with positive, personalized micro-moments by:

  • Determining the right tools, training and feedback needed to improve each agent’s ability to help customers
  • Measuring results efficiently and providing guidance in real-time based on AI-powered analytics
  • Ensuring knowledge management bases are optimal
  • Making the escalation from self-service to live agents seamless
  • Identifying the technology integrations vital to success
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Instant gratification means getting what you need when you need it. For customers needing support, that means proactively providing answers to their issues—24/7, on the channels they prefer. No spinning wheels, no long wait times, no third-party how-tos on YouTube.