Overview
Your back-office employees are the heartbeat of your operation, essential to the success of every customer and patient journey. Happy employees perform better, and that makes your customers and patients happier too.
But, how do you establish a culture that nurtures your employees and ensures you get the best out of them? How do you set standards for measuring performance when each employee is engaged in a myriad of different tasks? How do you manage staffing requirements in the face of unpredictable workflow peaks? And how do you identify and motivate your top performers?
Watch our webinar to learn how productivity can be accurately diagnosed – even in the most dynamic and diverse healthcare back office.