How CXone Expert gives your agents the edge


If your customers are waiting, it’s already too late. To help your agents solve cases faster, supply them with crucial insights and expert knowledge from CXone Expert before they ever pick up the phone.

Through seamless integrations, customer journey insights, and personalization, CXone Expert makes empowering agents and improving customer experience easy.

  • Reduce average handle time and time to resolution
  • Drive down contact center costs through ticket deflection
  • Make life easier for customers who contact you