Case Studies

HireRight Spotlight – Aha Moments with Voice of the Customer


As one of the world’s largest providers of background check services, HireRight had limited visibility into trends and customer service feedback. The company adopted NICE CXone Feedback Management to capture insights and validate the feedback they were receiving.

“It was the ‘Ah-ha’ moment for us.”  
- Lindsey Goodwin VP of Customer Service 

Learn how Feedback Management helped HireRight achieve dramatic increases in overall satisfaction, agent professionalism, NPS, and issue resolution as well as uncover opportunities to offer a higher level of education to its customers.