Give constituents what they want: Instant gratification

Overview

Constituents want instant gratification—over 80% expect an immediate response to customer service inquiries. In fact, 60% actually prefer self-help for simple customer service tasks. It’s why providing great self-service is often considered the single most powerful improvement contact centers can make.

Join industry experts as they reveal 3 simple steps to getting self-help (and instant gratification) right: