From Reactive to Proactive: All You Really Need to Know


Proactive outreach in all its different forms is a big topic currently. Gartner predicts that by 2025, “proactive customer engagement interactions will outnumber reactive customer engagement interactions.” Consumers expect you to be proactive and anticipate their needs, and recent research has shown that making customer experiences more predictive and/or proactive is a key goal for more than 80% of companies.

Is your contact center prepared to be predictive?

In this panel discussion, our experts provide insight into how your contact center can better:

  • Identify its customers’ evolving needs and preferences
  • Harness data to provide better customer experiences
  • Maximize its channel strategy without tipping into channel overload
  • Use automation and AI to manage and improve the service experience

Join us for the webinar and walk away with practical tips for tackling the year ahead.

Prepare for success—embrace proactivity and ace the CX game

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Lose the baggage! Accelerate CX innovation in the cloud

The technology that supports customer experience (CX) is crucial to meeting business goals for growth and efficiency.


How to Prioritize AI Now to Drive Operational Success—and Prepare for the Future

Artificial intelligence (AI) is rapidly transforming customer interactions, but with so many options for its application, how do you know what to prioritize and what makes sense financially?

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Are you always on? Survey says: Meet customer expectations anywhere, anytime

Delivering an efficient, personalized customer experience during every interaction should be a contact center’s main goal.