Proactive outreach in all its different forms is a big topic currently. Gartner predicts that by 2025, “proactive customer engagement interactions will outnumber reactive customer engagement interactions.” Consumers expect you to be proactive and anticipate their needs, and recent research has shown that making customer experiences more predictive and/or proactive is a key goal for more than 80% of companies.
Is your contact center prepared to be predictive?
In this panel discussion, our experts provide insight into how your contact center can better:
- Identify its customers’ evolving needs and preferences
- Harness data to provide better customer experiences
- Maximize its channel strategy without tipping into channel overload
- Use automation and AI to manage and improve the service experience
Join us for the webinar and walk away with practical tips for tackling the year ahead.
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